Privacy Policy

Belay and your advisor are required to obtain your consent to collect, use, and disclose your personal information. This requirement is pursuant to the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and equivalent legislation in some provinces.

Authorization and Consent

By opening an account with Belay, you authorize and consent to Belay obtaining, verifying, giving, sharing, and exchanging personal information about you, now and in the future, with any individuals, financial institutions, business corporations, or other parties with whom you have or may have financial or personal dealings, or who hold information about such dealings, such as credit bureaus, in accordance with all sections below. You authorize and consent to Belay recording your telephone conversations for the administration of your accounts and to maintain quality service levels. If you do not wish your telephone conversation to be recorded, you agree to communicate with Belay only in writing and request that any response by Belay be in writing as well.

Collection, Use, and Disclosure of Your Personal Information

The personal information that you provide to us, or that we collect with your consent, on your KYC form and other forms will be protected and maintained in a Belay client file.

Belay may collect, use, and disclose your personal information to:

  • confirm your identity and the accuracy of the information provided by you or collected with your consent
  • conduct searches to locate you and update your contact information in your file
  • better understand the history of your financial dealings with Belay and others and determine your eligibility for products and services that you have applied for or which we offer to you, now or in the future
  • properly administer and service any financial services and products that we provide to you
  • keep records of instructions given by you over the telephone
  • maintain quality service levels
  • help us understand the current and future needs of our clients
  • provide you with details of other financial products offered by Belay, our affiliates, and other select financial product providers, and
  • comply with legal and regulatory requirements.

You may withdraw your application and this consent and request that any information collected on you be destroyed before we assign your client ID number and open your account. If you withdraw your consent for us to use and disclose your personal information after we open your account, we may no longer be able to properly administer your account and will have the legal right to require the closure of your account (subject to penalties, if applicable). Even if you withdraw your consent, we may be required by law or regulation to maintain and use your personal information for record keeping, tax, and financial reporting.

Your social insurance number (“SIN”) may be used for tax reporting purposes and other purposes required or permitted by law. We may also use your SIN as a unique identifier to keep your personal information separate from that of other clients with similar names, for internal and external matching of your personal records against records exchanged with third parties that you have consented to, and to maintain the integrity and accuracy of your personal information.

Before we collect, use, and disclose your personal information for any other purpose, we will explain the purpose to you and seek your consent.

Who May Access Your Personal Information

Access to your personal information, which includes any details of the denial of your application, will be limited to:

  • our employees and representatives and their delegates, in the performance of their duties for Belay
  • fund companies or other issuers of investments named in any forms completed for your benefit
  • service providers we use, in the performance of their duties for Belay
  • those to whom you gave permission, and
  • those authorized by law, such as regulators or tax authorities.

We do not sell or rent any client information to any organization or individual.

Service Providers

We may use external providers for services such as printing, mailing, distribution, information technology, administration, and marketing. We may change service providers or enter into agreements with new service providers from time-to-time. Before we share personal information with service providers, we will contractually require them to protect the information in a manner that is consistent with our privacy policies and practices.

Further Information

Subject to any legal and contractual restrictions described above, you may withdraw your consent to Belay’s collection, use and disclosure of your personal information at any time. To do so, you may call Belay at 1-587-393-7876 or write to Belay as below. You acknowledge that the withdrawal of certain kinds of consent may delay or preclude the opening of your account.

You may request additional information or request access to your personal information in your file at any time and, subject to the restrictions provided by law, ask that any inaccurate or incomplete information be corrected. To do so, you may send a written request with details to:

Privacy Officer
Belay Wealth Inc.
#400, 7015 Macleod Trail S.
Calgary, AB T2H 2K6